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PRIVACY POLICY

  • Effective Date: March 4, 2026

  • Serviceflo, Inc. (“Serviceflo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

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     SMS Communications
Serviceflo, LLC DBA ServiceFlo collects phone numbers for the purpose of sending SMS communications. We collect your name, phone number, and service inquiry details. This information is used to send appointment reminders, service updates, and marketing messages to users who have provided explicit consent. We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for marketing purposes. You may opt out at any time by replying STOP. For help, reply HELP. Message and data rates may apply. Message frequency varies. We use industry-standard security practices to protect your data. You have the right to request deletion of your data at any time by contacting us at info@serviceflo.ai. We use cookies and analytics tools to improve our website experience.

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 1. Information We Collect

  • We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, website URL, and any information you submit through our contact forms.

  • Automatically Collected Information: IP address, browser type, device information, pages visited, time spent on site, and cookies/analytics data.

 

​2. How We Use Your Information

  • We use the information we collect to:

  • Respond to inquiries and service requests.

  • Provide product and service updates.

  • Send appointment confirmations and reminders.

  • Send service-related notifications.

  • Send marketing communications (only if you have provided separate, explicit consent).

  • Improve our website and services.

  • Maintain internal records.

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3. SMS Communications & Mobile Data (A2P 10DLC Compliance)

  • If you provide your phone number and opt in to receive SMS communications, you may receive service-related notifications, appointment reminders, operational updates, and marketing messages (if separately consented).

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  • Mobile Data Protection:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

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  • SMS Terms:

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP to any of our messages.

  • You may reply HELP for assistance.

  • Consent to receive SMS communications is not a condition of purchase.

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4. Data Sharing

  • We do not sell, rent, or trade your personal information. We may share information only with:

  • Service providers assisting in our business operations (e.g., CRM systems, hosting providers) who are contractually obligated to keep your data secure.

  • Legal authorities if required by law.

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Note regarding SMS Data: As stated in Section 3, text messaging originator opt-in data and consent are strictly excluded from any data sharing with third parties or affiliates.

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5. Cookies & Tracking

  • We may use cookies and tracking technologies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, though this may limit your ability to use certain features of our website.

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6. Data Security

  • We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee 100% security.

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7. Your Rights

  • Depending on your location, you may have the right to:

  • Request access to your personal information.

  • Request corrections to inaccurate data.

  • Request deletion of your personal information (subject to legal or contractual obligations).

  • Opt out of marketing communications.

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  • To exercise your rights, contact us at: info@serviceflo.ai or by mail at 2946 N. Western Ave., Chicago, IL, 60618.

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8. Updates to This Policy

  • We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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